Policies
Cancellations & Returns
Products may be returned if they have been proven to be faulty. If the problem occurs you will need to
contact us immediately to arrange the return of the product and a replacement item.
You must notify us of the products that are faulty or damaged in delivery within 48 hours of receipt of the goods
Damage from abuse or incorrect installation will not be covered under any warranty.
Hi Octane Racing accepts no responsibility for the goods delivered by couriers, transport authorities, logistics, nominated agents
or the like once Hi Octane Racing has obtained the third party receipt for the goods.
Hi Octane Racing liability is restricted only to the replacement of any goods supplied by us which has been proved to have failed
due to either defective workmanship or materials and has been deemed by the manufacturer to be defective which does not extend to any
damages direct, contingent.
Goods being sent back for credit consideration must be,
A: Returned in the original undamaged packaging and must be in resaleable
condition.
B: The goods must be in new condition and show no signs of being used.
C: Hi Octane Racing's invoice number and date of goods that were supplied must be quoted and provided.
Goods returned for credit will not be accepted after 7 days from the date of invoice. Goods returned for credit are subject to a 15%
restocking fee.
Payment Methods
Australian and New Zealand Orders
Payments are currently only accepted in the forms of direct Bank deposits (our bank details are given afteran order has been placed), Bank Checks (Please allow extra time to process and clear, orders are sent ONLY after funds clear), Money Orders from Australia Post only.Once funds of payment have been cleared into our account we will then ship/mail/deliver the item to you as stated in the information you had provided us in your account details. It is your/the customers responsibility to check that your account details are entered online correctly and up to date prior to placing any orders. If the order was made via the phone or fax it is also your/the customers responsibility to check that your delivery details are entered correctly and up to date prior to placing any orders. If you are in need to query any issues or concerns please feel free to contact us and we will endevour to reply asap.
International Orders
For international clients we are able to accept payments via wired transfered Bank deposits (details are given after an order has
been placed), Paypal is also accepted (for paypal users and credit card transactions to be made to TOMEI@HIOCTANERACING.COM.AU), If
your prefered payment method is not listed here we will still accept your orders and we will need to contact you after via email, phone
or fax in order to process or arrange a payment method. Hi Octane Racing will NOT accept any money orders or checks from any countries
other than Australia and New Zealand (as overseas checks can take a minium of 21days to clear if there are no issues). Once funds of
the payment have been cleared into our account we will then ship/mail/deliver the item to you as stated in the information you had
provided us in your online account details. It is your/the customers responsibility to check that your account details are entered
correctly and up to date prior to placing any orders. If you are in need to query any issues or concerns please feel free to contact
us and we will endevour to reply asap.
Warranty
* We at Hi Octane Racing do not provide any warranty on the products that are manufactured by another manufacturing company apart
from Hi Octane Racings own products.
* Most Japanese high performance parts come with their own factory warranty for a limited period from the date of purchase. If the
product comes with a warranty card, you must keep it with you at all times in order to make a claim if you need to. The duration of
warranty depends on each product and brand.
* If the product proves to be faulty during the warranty period, we at Hi Octane Racing will send it back to the original manufacturer
may it be in Japan, Australia or the USA on your behalf and get it repaired (if possible) or have it replaced with new one on your
behalf.
* The freight cost to and from the manufacturer and any other delivery or unforseen costs will have to be paid by you/the customer.
* The product warranty only covers the product itself when it has been used in proper normal way, and does not cover the engine or
other relating devices or equipment damaged by the product.
* We are not responsible to any damage(s) or incident(s) on your car or vehicle BY MISUSAGE OF THE PRODUCT OR AT A RESULT OF AN
ACCIDENT.
* The goods supplied by Hi Octane Racing are designed for RACING USE ONLY and may be never be used on the public roads in Australia
(or your country) it is the customer(s)/user(s) responsibility to check with the appropriate local legal governing authorities within
your/their country on the use of these products on public roads.
Hi Octane Racing has no risk assumed therefore the purchaser assumes that risk on receipt of this invoice.
Terms & Conditions
1. Ownership of the goods supplied on the invoice remains the property of Hi Octane Racing until this invoice is paid in full.
2. Our trading terms are Net 14 days from the date of statement, to approved customers.
3. The acceptance of these goods is the acceptance of all these conditions.
4. Goods are sold at prices ruling on the date of delivery, irrespective of the date of order.
5. Goods attract services taxes and other statutory charges and will be included on invoice where applicable.
6. Hi Octane Racing accepts no responsibility for the goods delivered by couriers, transport authorities, logistics, nominated
agents or the like once Hi Octane Racing has obtained the third party receipt for the goods.
7. Hi Octane Racing liability is restricted only to the replacement of any goods supplied by us which has been proved to have
failed due to either defective workmanship or materials and has been deemed by the manufacturer to be defective which does not
extend to any damages direct, contingent.
8. Goods being sent back for credit consideration must be,
A: Returned in the original undamaged packaging and must be in resaleable condition.
B: The goods must be in new condition and show no signs of being used.
C: Hi Octane Racing’s invoice number and date of goods that were supplied must be quoted and provided.
9. Goods returned for credit will not be accepted after 7 days from the date of invoice.
10. Goods returned for credit are subject to a 15% restocking fee.
11. All priced items and conditions of sale are subject to change without notice.
12. Goods supplied by Hi Octane Racing are designed for RACING USE ONLY and may be never be used on the public roads in
Australia. Hi Octane Racing has no risk assumed therefore the purchaser assumes that risk on receipt of this invoice.
Privacy Statement
We at Hi Octane Racing do believe that trust is one of the most important components of the services we provide our customers.
To ensure that we earn and retain that trust we Endeavour to protect your privacy & confidentiality, via any means of your personal
information and we are strongly committed to safeguarding your privacy,
This Privacy Agreement describes the steps we take to ensure that when you use our services, you can put trust in our professionalism.
By visiting Hi Octane Racings online store and proceeding with business with us, you agree, accept the terms and practices described
within this Privacy Statement.
Overview
Hi Octane Racing online store allows you to order & or buy products, receive e-mail newsletters, receive e-mails or other promotional information from us at Hi Octane Racing. The information that we collect about you is used to fulfill your product purchases and to create a more personalized online experience while maintaining a high quality service.What information do we at Hi Octane Racing collect, and how do we use it?
In order to continually provide you with the best online shopping experience we need you to setup an account which is necessary in order for us to fulfill your order and to keep track of the transactions to avoid any possible issues as well as to minimise & prevent any fraudulent activities.All of which includes but not only limited to when you order a product, register for our e-mail newsletters, special promotions and send us any feedbacks. This information may include but not limited to: your name, billing/shipping/postal address, telephone number(s), e-mail address or any payment information. Any personal information which we collect from you will only be used for the purposes identified in this Privacy Agreement. When you provide information to Hi Octane Racing, the information is stored in our databases; such information is used by Hi Octane Racing in accordance with this Privacy Agreement. The information collected is used to assist you with your orders and, to promote products. We also may use such personal information to send you information and promotional materials. We do not store your credit card information on our database, instead our credit card processing will be with PayPal, an eBay Company.
Is the information shared?
Hi Octane Racing will not be selling any personal information to any third parties. However at times we may require the services of a third party to act on our behalf for advertising and/or marketing in which we will provide information to these third parties specifically for use in conjunction with these projects for the sole benefits of Hi Octane Racing only. The information we may provide to such third parties will be protected by a confidentiality agreement that will obligate the third party to use such information solely to complete the specific project. In addition to the circumstances described above, Hi Octane Racing fully cooperates with law enforcement agencies in identifying those who use our services for illegal/fraudulent activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful. We may need to cooperate with a law enforcement investigation, without prior notice to you, disclose your personal information if required to do so by law, court order, as requested by other government or law enforcement authorities, or in the good faith belief that disclosure is otherwise necessary or advisable, including (without limitation to) when we have reason to believe that disclosing any information that is necessary to identify, contact or to resolve legal action against someone who may be causing interference with our rights or properties, whether intentionally or any other circumstances.Cookies
Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to secure a safe connection and to provide personalised service, and to also assist with the storage of items in your Shopping Cart between visits. To have the browser notify you when you receive a new cookie, or how to disable cookies altogether, information can be found in the Help or Edit function/files in the toolbar on most browsers will educated you on how to prevent your browser from accepting new cookies. However to make any purchases or to login your browser must be set to allow cookies to establish a secured connection.IP Addresses
Hi Octane Racing, our Hosting Providers and Internet Service Provider may record your IP address and information on the type of operating system (e.g. Windows 98) and browser software (e.g. Microsoft Internet Explorer and Netscape) you are using just as general statistics to assist us with maintaining a universal online store. This helps us to diagnose problems with servers and for system administration. Your IP address is also used to help gather aggregated demographic information.Tell a Friend
While visiting Hi Octane Racing, if you elect to use our referral service to inform a friend about our site, we ask for your friend(s) name and email address. Hi Octane Racing collects the email address of your friend for the sole purpose of automatically sending the friend an email inviting them to visit the site and does not store this information. Electronic Messaging includes all forms of electronic communications to other individuals including email, instant messaging, Web to SMS, Internet chat, online forums or via the service stated here for Tell a Friend. The Tell a Friend Service must not be used to send bulk and/or unsolicited messages. This includes, but is not limited to, informational announcements, petitions for signatures, chain letters and political or religious messages. Such messages must only be sent to those individuals who have explicitly requested it.The Tell a Friend Service must not be used to send messages to any individual who has indicated that he/she does not wish to receive messages from you.Obscuring, altering or deleting the source of messages that you send or forging message headers is prohibited. Sending numerous copies of the same or substantially similar messages, or sending very large messages or files, to a recipient with the intent to disrupt a server or account via Tell a Friend Service is prohibited (i.e.. "Mail bombing"). Hi Octane Racing is not responsible for the use of this Tell a Friend email Service sent to any account. Such email may be returned to sender, ignored, deleted, or stored temporarily at the sole discretion of Hi Octane Racing, Hosting Provider or Internet Service Provider.Privacy Policy changes
Hi Octane Racing reserves the right to makes changes to any terms or conditions of this Privacy Agreement without prior notice, the changes will be posted in this document. We may change, modify, add or remove portions of this Agreement at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. Please be aware that on our site we may have advertisements and links to other websites that may collect personal information about you. This Privacy Agreement does not cover the information practices or policies of such websites. We encourage you to read the privacy agreements of all such sites, as their policies may be materially different from the ones covered in our Privacy Agreement.What methods of shipping do we use?
For orders dispatched from/within Australia we use the services of, Couriers Please, TNT, DHL, Australian Air Express, Toll Ipec and Australia Post.
For orders dispatched from/within Japan we use the services of Japan Post, EMS, TNT, DHL, Fed Ex and all shipping companies.
The main reasons for using professional couriers are quick prompt deliveries (generally next business day delivery within Australia and within Japan) and each parcel is traceable with its own tracking id. Most of the above mentioned companies have an online tracking system in which you can monitor the progress of your delivery with the chosen logistics company.
Orders that are sent via regular post such as the services with Australia post and Japan Post will take longer and generally do require to be registered which means id sighting and signature is required upon receiving of the item to be more safe and secured. Items that are sent via normal post are highly recommended to be insured if the items are valued over $100.00. Australia Post and Japan Post do not have an online tracking system for their methods of delivery. In some cases however products maybe dispatched directly from suppliers to our customers to shorten the turnaround time of orders. In these cases the shipping method used will be that of the supplier, usually Express Post, Road Express or via Couriers either chosen by you or the supplier. What are the costs of shipping?
The cost of shipping varies depending on each order and is calculated on weight, dimensions, destinations, method of requested delivery on each order. The calculations we use are based on delivery services that you chose (pickups from our store is also available). But rest assured that we will always choose the best method of delivery for your order. If your order is urgent we can express freight your order at your request (additional charges will apply). If you have an account with your own preferred logistics company you are also welcome to use that method, we will just require your account details for that company.
Is the delivery insured?
Generally no, due items generally are sent via express couriers and are traceable by the couriers. We make it optional for orders to be insured if you like but the costs are extra and it varies depending on each logistical company.
How long will it take to get my products?
Within Australia once dispatched from our Sydney Branch;
Express (Via Australia Post); next business day (* subjected to Australian Air Express delivery timeframes and delivery destination).
Normal Australia Post; 3 ~ 21 days (* subjected to Australia Post delivery timeframes and delivery destination).
Couriers Please; 1 ~ 5 days (* subjected to Couriers Please delivery timeframes and delivery destination).
Other Courier & Logistics Companies; 1 ~ 21 days (* subjected to the logistics delivery timeframes and delivery destination and method
chosen).
Australian Air Express; Overnight Within Australia.
Within Japan once dispatched from our Chiba Branch;
Sagawa Express; 1~3 Business days (depending on the Sagawa's time schedule and system).
Yamato [Kuroneko] Express; 1~3 Business days (depending on the Yamato's time schedule and system).
Japan Post [Yuu Pack]; 1~10 Business days (depending on the Japan Post's time schedule and system).
International Deliveries;
For orders dispatched from Japan to another country we generally use these services for small orders;
Japan Post;
Generally 5~14 business days
EMS Express; Generally 3~5 business days
DHL; Generally 2~5 business days
Fed Ex; Generally 2~5 business days
TNT; Generally 2~5 business days
Again all the above is generally the time frame that you may expect to receive your orders but please be aware that the arrival times can vary depending on your countries customs and logistics companies methods.
For larger orders or large items we can dispatch via these services
Air Freight Express; 3~10 days (depending on the orders destination and when flights are available)
Economy Air; 10~21 days (depending on the orders destination and when flights are available)
Ocean Freight; 10~90 days (depending on the orders destination and when vessels are available)
Exporting to other countries outside of Japan and Australia can vary on delivery times (* subjected to delivery method and destination).
If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do
experience delays over holiday periods such as public holidays, Christmas and New Year.
Special Request Orders.
There are some specialised products that we make available that require a special order process to be put through which can take a considerable amount of time in which you will be notified. Examples of these products can be of specific professional race products such as custom designed orders, race engines, exhausts, suspensions, race cars or just once off unusual bulk shipments just to name a few.
Delivery Delays.
There will be some occasions when delivery methods have been delayed due to unforeseen/unavoidable circumstances due to natural disasters such as Typhoons, Hurricanes, Cyclones, Earthquakes etc., logistics industry disputes or customs etc and of which Hi Octane Racing has no control over. We will endeavor to choose the best method every time an order is received. If there is any issues that have been brought to our attention we will endeavor to contact you as soon as we possibly can.